Q1: Are you a factory/manufacturer OR trading company? A: We are a factory/manufacturer which has been specialized in making kinds of cases, boxes and enclosures for more than 10 years. Q2: Can I make an OEM order? A: Yes, we can supply different sizes and our products can be customized. Q3: Which kind of file format needed for customized services? Drilling holes, inner foam, etc: DWG, DXF, STP, IGS format Logo priting, sticker, laser marking, etc: PDF, EPS, AI, CDR format Q4: Do you provide samples? What is the policy of sample? A: Yes, we can offer samples for checking first. Sample cost can be refunded in the mass production. Q5: What is the turnaround time for sample and mass production? A: 3 ~ 7 days for sample; 15 ~ 30 days for mass production. Q6: How does your factory do regarding the quality control? A: "Quality Comes First". Our team always attach great importance to quality controlling from the very beginning to the very end. Q7: What about your package? A: Each item individually packed in OPP bag, polybag, bubble bag, plastic film, foam paper, etc, then several items into one master cartons. Custom packaging is also accepted. We will send the photos to show the details of our secure packaging before shipment. Q8: How to place an order? A: After the order details confirmed, you can place the order on Alibaba directly or send us the PO by email, we will handle the order within 12 hours. Q9: What about shipping method, price term and payment terms? Shipping Method: Sea, Air, Train, Truck, Express Delivery Accepted Price Terms: FOB, CFR, CIF, EXW, CIP, DDP, DDU Accepted Payment Terms: T/T, D/P, D/A, PayPal, Western Union Q10: Why choose us? A: 24 hours online services, superior quality, good price, fast delivery. Thanks for interested in our products and services. Pls contact us if you need any assistance.